Privacy Policy

Last updated: October 26, 2026

UNO Chargers is an EV charging brand and a product of Success Engineers, headquartered at EL-60, EL-Block, Bhosari MIDC, Pune – 411026, India ("UNO Chargers", "we", "us" or "our").

This Privacy Policy explains how we collect, use, share and protect personal information when you visit unochargers.com, use the UNO Chargers mobile app, use our Charger Management System, Payment & Billing or Analytics software, buy or install our AC and DC chargers, or interact with us through social platforms such as Facebook, Instagram and WhatsApp. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information needed to provide, support and improve our EV charging products and services.

• Information you give us: Your name, email address, phone number, company name and message when you fill in our contact form, request a quote, ask about installation or contact support.
• App and account information: Login details, profile information, registered chargers, RFID cards, user access permissions and preferences when you create or use a UNO Chargers app or software account.
• Charging and device data: Charging session details such as start and stop times, energy consumed, session duration, charger status, fault and health logs, and scheduling settings, collected from connected chargers over OCPP.
• Payment and billing information: Wallet balances, tariffs, invoices and payment history. Payments are handled by third-party payment gateways. We do not store your full card or bank details.
• Technical information: IP address, browser type, device model, operating system, app version, push notification tokens and pages visited, collected automatically when you use our website or app.
• Location information: Your approximate or precise location, only if you allow it in the app, to show nearby chargers or help with installation and service visits.
• Information from Meta platforms: When you contact us or respond to our ads on Facebook, Instagram or WhatsApp (including Meta lead forms), we may receive your name, contact details, the messages you send and the details you provide in those forms.

2. How We Use Your Information

• To provide, operate and maintain our chargers, mobile app and software platform.
• To enable remote charging control, live status, scheduling, RFID access and session history.
• To process payments, generate invoices and manage user wallets and tariffs.
• To respond to enquiries, provide quotes, arrange installation and offer technical support.
• To send service notifications, such as charging started, completed or fault alerts.
• To send product updates and marketing messages, where you have agreed to receive them. You can opt out at any time.
• To measure and improve our website, app and advertising, including campaigns on Meta platforms.
• To monitor charger health, prevent fraud, keep our systems secure and meet legal requirements.

3. Consent and Legal Basis

We process personal data in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023. We process your data with your consent, to provide a service you asked for, to meet our legal obligations, or for other legitimate uses allowed by law. You may withdraw your consent at any time, although some services may stop working without the required data.

4. How We Share Your Information

We do not sell your personal information. We share it only in the following cases:

• Service providers: Cloud hosting, payment gateways, SMS, email and notification services, and analytics tools that help us run our services, and only to the extent needed.
• Charge point operators: If you charge at a station run by a business using UNO Chargers software, your session and billing data is shared with that operator so they can manage the station and bill you.
• Installation and service partners: Authorised partners who install, maintain or service UNO chargers at your site.
• Advertising and social platforms: Meta Platforms (Facebook, Instagram, WhatsApp) and similar platforms, to manage our conversations with you and to measure and improve our ads.
• Legal requirements: Government or law enforcement authorities, when required by law or to protect the rights, property or safety of UNO Chargers, our users or others.
• Business transfers: A successor entity, if there is a merger, acquisition or sale of assets, subject to the same protections.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep it working, remember your preferences and understand how visitors use it. We may use analytics and advertising tools such as Google Analytics and the Meta Pixel to measure traffic and the performance of our campaigns. You can control or block cookies in your browser settings, and you can manage ad preferences in your Facebook and Instagram account settings.

6. Data Retention

We keep personal information only for as long as we need it for the purposes in this policy, for example while your account is active, or for as long as the law requires for tax, billing and warranty records. When we no longer need it, we delete or anonymise it.

7. Data Security

We protect your data with reasonable technical and organisational measures, including encrypted connections, role-based access control and secure cloud infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your login details confidential.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent and opt out of marketing messages.
• Nominate another person to exercise your rights on your behalf.
• Raise a grievance with us about how your data is handled.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

9. Data Deletion Requests

You can ask us to delete your personal data at any time, including any data we received through Facebook, Instagram, WhatsApp or Meta lead forms.

• Email info@unochargers.com with the subject line "Data Deletion Request", and include your name and the email address or phone number linked to your account or enquiry.
• App users can also ask for account deletion from within the UNO Chargers app, or by contacting support@unochargers.com.
• We will confirm your request and delete your data within 30 days, except for records we must keep by law, such as invoices.

10. Children's Privacy

Our services are not meant for children under 18. We do not knowingly collect personal information from children. If you believe a child has given us their data, contact us and we will delete it.

11. Third-Party Links

Our website and app may link to third-party websites, app stores or services. We are not responsible for their privacy practices, so please read their privacy policies before sharing information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or the law. The updated version will be posted on this page with a new "Last updated" date. If the changes are significant, we will notify you through the website or app.

13. Contact Us and Grievance Officer

If you have any questions, requests or complaints about this Privacy Policy or how we handle your data, please contact our Grievance Officer:

• Company: UNO Chargers — A Success Engineers Product
• Address: EL-60, EL-Block, Bhosari MIDC, Pune – 411026, Maharashtra, India
• Email: info@unochargers.com
• Phone: +91 8390902870 (Mon-Sat: 9AM - 6PM IST)

We aim to respond to all grievances within 30 days.